Five9

This RubyGem is a ruby integration for the five9 API. Currently, it is only partly integrated with the statistics and user management API. The end goal is to have a full integration.

Add this line to your application's Gemfile:

gem 'five9'

And then execute:

$ bundle

Or install it yourself as:

$ gem install five9

In order to use this you will have to have an active account with five9.

agent_stats = Five9::AgentStats.new("exampleuser","examplepassword")
agent_stats.setSessionParams(session={rolling_period: "Today", shift_start: 25200000, statistics_range: "CurrentDay", time_zone: -21600000}) #the numbers are in milliseconds.
agent_stats.getStatistics(["Total Calls","Avg Handle Time"]) #leave empty to return all stats.
puts agent_stats.stats
agent_stats.getStatisticsUpdate
puts agent_stats.stats

For more details check out Five9's API for more details.

1. Fork it
2. Create your feature branch (git checkout -b my-new-feature)
3. Commit your changes (git commit -am 'Add some feature')
4. Push to the branch (git push origin my-new-feature)
5. Create new Pull Request