Project

helpdesk

0.06
No commit activity in last 3 years
No release in over 3 years
Helpesk includes: tickets, ticket types, email-notification, FAQ, subscribers
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
 Project Readme

Helpdesk Code Climate Build Status Gem Version

Helpdesk is a Rails engine that provides simple helpdesk functionality directly into your site.

Demo

http://helpdesk-demo.herokuapp.com

Source of demo: https://github.com/wacaw/helpdesk-demo.

Installation

1. Install helpdesk gem

In your Gemfile, add the following dependencies: In Rails 3, add this to your Gemfile and run the +bundle+ command.

gem "helpdesk", '0.0.14'

In Rails 4.1, add this to your Gemfile and run the +bundle+ command.

gem "helpdesk", ">= 0.0.42"

2. Run installation/or migration if updated

rails g helpdesk:install

for update only

rake helpdesk:install:migrations

That creates a Helpdesk initializer and copy locale files to your application.

3. Add 3 methods to your applications application_controller.rb

  • helpdesk_user - to exposes your current_user
  • helpdesk_admin? - to check privileges
  • helpdesk_admins_collection - to list all admin

Example, for app with devise&rolify gems:

class ApplicationController < ActionController::Base
[...]
      helper_method :helpdesk_user,:helpdesk_admin?,:helpdesk_admin_collection
      def helpdesk_user
        current_user
      end

      def helpdesk_admin?
        current_user.has_role? :admin
      end

      def helpdesk_admin_collection
        (Helpdesk.user_class).with_role(:admin)
      end
end

4. Restart app

and visit http://0.0.0.0:3000/helpdesk

License

MIT