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A ruby implementation of the Networked Help Desk API
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 Project Readme

Ticket Sharing Build Status

A ruby implementation of the [Networked Help Desk] 1 API

Installation

gem install ticket_sharing

Usage

Creating an agreement

agreement = TicketSharing::Agreement.new('uuid' => '5ad614f4')
agreement.send_to('http://example.com/sharing')

Sending a ticket

ticket = TicketSharing::Ticket.new(
  'uuid' => 'fc8daf77',
  'subject' => 'the subject',
  'requested_at' => '2011-01-17 01:01:01',
  'status' => 'new'
)
ticket.send_to('http://example.com/sharing')

Updating a ticket

ticket = TicketSharing::Ticket.new('status' => 'new')
ticket.update_partner('http://example.com/sharing')

Contributing

  • [Submit an issue] 2
  • Fork the project and submit a pull request

Author

Josh Lubaway

Copyright and license

Copyright 2013 Zendesk

Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.